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How We Protect Your Information

Your account on doremi88.com holds real payment details, withdrawal history and game activity.

Account & Payment SecurityData TransparencyYour Control & Rights
doremi88.com How We Protect Your Information
REACH US ANYTIME

Privacy Questions & Data Requests

We respond to data requests, account access questions and privacy concerns within one business day through multiple channels.

Live Chat Support Open your account dashboard, tap the chat icon in the bottom-right corner.
Email Support Send a message to [email protected] with your account email and your request.
Phone Support Call our Indonesia support line during business hours (09:00–21:00 WIB, Monday to Sunday).
DATA HANDLING DETAILS

How We Secure and Manage Your Data

Our platform encrypts all payment and account data in transit and at rest so your DANA, OVO, GoPay and QRIS transaction details are never exposed during transfers.

Encryption & Transfers

All deposits via DANA, OVO, GoPay and QRIS are encrypted using industry-standard protocols. Your payment details are never stored on our public servers and are deleted after settlement.

Identity Verification

We verify your identity when you open an account and again before your first withdrawal. This two-step process prevents account takeover and unauthorized withdrawals from your wallet.

Data Separation

Payment records, game history and login logs are stored in separate, protected systems. Only our compliance team accesses payment data; game data stays isolated from financial records.

Cookie & Session Management

Cookies track your session and game preferences on the device you use. You can delete them anytime, or manage which types of cookies are saved in your account privacy settings.

Data Access & Correction

Request a copy of your account data or update your address, phone and email through our support team. We respond within one business day and guide you through any changes needed.

Compliance & Audits

We retain account records for the time required by local law and our financial partners. Our audit team reviews data practices annually to ensure your information stays protected.

Privacy Policy FAQ

Here are the most common questions we hear from players in Semarang, Makassar and across Indonesia about how we handle your data and what rights you have.

Yes. Contact our support team through live chat, email or phone with your account email or user ID. We will provide a full copy of your data within one business day, including your profile, deposits, withdrawals, game activity and login history.

We retain your account records for the time required by local law and our banking partners, usually one to three years. Your payment information is encrypted and kept separate from game history. You can request permanent deletion after this period by contacting our support team.

Payment records for DANA, OVO, GoPay and QRIS transactions are kept for the time required by our banking partners and local regulations. This is typically one to three years from the date of the transaction. We keep this data to reconcile your account and resolve any disputes.

No. We do not sell, rent or share your personal data with marketers or unrelated companies. We only share payment information with our banking partners and payment processors to clear your deposits and withdrawals.

Log into your account, open the profile or settings tab, and update your details. If you cannot access the form, contact our support team via live chat or email and they will update it for you within one business day.

We use session cookies to keep you logged in and game-preference cookies to remember your lobby choices. You can delete cookies anytime through your browser settings or manage cookie preferences in your account privacy section. Disabling them may affect lobby performance.

Contact our support team immediately through live chat or phone. We will verify your identity and lock your account while we investigate. Change your password right away and enable two-factor verification if available. We will help you secure your wallet and review any unauthorized activity.